One Entire month of free it support
Enjoy a month of tech support on the house—it’s like having an IT department in your back pocket
Direct Access to Experts
No "Level 1" ticket queues or overseas call centers. When you need help, you get a real person who knows your business, your setup, and probably how you take your coffee.
Right-Sized Solutions
We don’t upsell you on "Enterprise Gold" packages you don’t need. Whether you’re a solo operator in Sydney or a growing team in Brisbane, we scale our tech to fit your actual workflow.
Proactive, Not Reactive
We don't wait for your server to have a meltdown before we start working. We’re in the background quietly tightening the screws and patching the holes so you never have to call us in a panic.
Business-First Mindset
We understand that IT is a tool to help you make money, not a hobby. Our goal is to get technology out of your way so you can get back to what you actually enjoy doing.
Meet The Team
The guys who actually answer the phone to solve your issues
Matt Saunders
Owner / System Engineer
Stephen Vass
System Engineer
The IT Jargon Translator
A breakdown of our services, minus the confusing acronyms that usually make people want to nap.
| IT Service Jargon | Translation |
|---|---|
| Monthly IT Support | We babysit your network & computers so they don’t throw tantrums at the worst possible moment. |
| Cyber Security | Stopping internet weirdos from breaking into your systems and stealing your lunch money. |
| Microsoft 365 | Your email and files living safely in the cloud instead of a dusty box in the cupboard. |
| AI Readiness & Consulting | We help you figure out if "AI" is a magic wand for your business or just a very expensive paperweight. |
| Endpoint Detection & Response (EDR) | An active security guard inside your computer watching for suspicious behavior. |
| Backup & Recovery | Think of it as a giant "Undo" button for that moment your laptop decides to go on an unannounced permanent holiday. |
| Staff Onboarding | We make sure your new hire is actually working on their first day, not spending three days asking, "What’s the Wi-Fi password? |
The Fan Club
Our mums think we’re great, but these people actually pay us, so their opinions probably carry a bit more weight.
"We have worked with Cloud 9 IT for nearly six years and couldn't be happier, they have become an important part of our business – providing timely support to maintain continuity and helping us improve our systems and performance over time."
- Managing Director
"Our experience with Cloud9IT has been different to other IT businesses, they treat each business like it is their own, suggesting solutions to optimise business performance. Cloud 9 IT are a trustworthy IT provider that go above and beyond."
- Principal
"Cloud 9 IT have been our IT experts for years, their team are helpful with any problems we have which seams to be very few since they have taken over our IT expert support. We can highly recommend Cloud 9 IT services to other businesses."
- Business Owner
1 Month Free IT Support
Consider this a thirty-day first date where we do all the heavy lifting and you don't even have to buy us dinner.
The "Clean Slate" Benefit
Most businesses have a 'to-do' list of small tech annoyances they’ve been ignoring because they don't want to pay an hourly rate to fix a printer or a slow folder. This free month is the perfect time to clear that list to zero at no cost."
A Risk-Free "Stress Test
It’s a chance to see how we handle a 'computer fire'. You get to test our response times and our 'human-centric' approach without any financial commitment.
Experience "Proactive" vs. "Reactive"
For 30 days, you’ll see the difference between calling someone because you're down, and having us call you to say 'we noticed a glitch and already fixed it.' It’s the easiest way to feel what true peace of mind looks like.
Great, what's the cost?
We hate 'Call for a Quote' buttons as much as you do, please use the below Monthly Managed IT support calculator
Take The Next Step
Need a hand? Skip the ticket queues and send an actual email to an actual person. We usually reply faster than your printer can jam.
Contact Details
Pick your preferred way to reach a real person.
Office Phone
- 02 8011 1021
General Email
- hello@cloud9it.au
Support Email
- support@cloud9it.au
Contact Details
Areas We Service
Office Hours
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